General Terms and Conditions

How to buy

Making a purchase on unode50.com is as simple as following these steps:

  1.  Access our products catalogue through the sections that you will find in the navigation menu.
  2.  View the products that interest you. By clicking on a product you can get more information on it (sizes available, details of the article… ).
  3.  To purchase an article add it to your basket. Then you can continue shopping or complete your purchase.
  4. When processing your purchase a form will appear that you will need to complete, with among other things, the information for delivery of the order and the shipping method that you want.
  5. Complete the payment details through our secure payment gateway. Select either credit card (Visa, Visa Electron, Mastercard, American Express) Klarna or Paypal.
  6. The purchase shall be completed successfully and you will receive an email confirmation of your order with all the information. It is important that you keep this confirmation just in case there is any incident, refund or exchange.

Delivery Information

SHIPPING INFORMATION

Please keep in mind that orders are normally processed the next business day after purchase. Meaning, orders placed on Fridays will not be processed until Monday. *Except for exceptional occasions such as Christmas and Black Friday.

PLEASE NOTE: Due to weather disruptions, customs clearance and carrier or shipping concerns, deliveries may experience delays of up to two-three business days. Allow for additional shipping time to ensure your order is received by the desired date.

*If this is the case please do not hesitate to contact our customer service team for additional information relevant to the status of your order: WEB@UNODE50.COM

DELIVERY METHODS

You can choose home delivery to the address of your choice or collect it in your nearest UNOde50 store.

Estimated shipping times depend on the destination:

  • Deliveries within Spain: shipped within 2–3 days.
  • Cost: €3.99 – Free shipping on orders over €80
  • Europe: delivered within 3–5 days.
  • Europe cost: €3.99 – Free shipping on orders over €99
  • United Kingdom: Cost: £3.99 – Free shipping on orders over £99
  • Switzerland:Cost: CHF 3.99 – Free shipping on orders over CHF 99
  • United States, Puerto Rico, Canada, Mexico and Asia: delivered in 7 to 10 days.
  • USA & Puerto Rico cost: $6.95 – Free shipping on orders over $95
  • Canada cost: CAD $6.95 – Free shipping on orders over CAD $100
  • Mexico cost: MXN $100 – Free shipping on orders over MXN $200
  • Store pickup: 5–7 days – Free

OUR PACKAGING - OUR PADLOCK BOX

At UNOde50, we like to take care of even the smallest details, which is why you will receive your online order in our iconic jewellery box gift box. Please note that this packaging is only available for orders that do not include outlet products or any discounts or promotions.

Available payment methods

At UNOde50 you can pay quickly and securely using:

Credit/debit card (VISA, MasterCard, American Express), PayPal, Bizum, Apple Pay, Google Pay and Klarna.

Choose your preferred method during checkout. Once the order is completed, you’ll receive a confirmation email (check your spam folder if you don’t see it).

Returns & Exchanges

EXCHANGES

Online exchanges may be made only in the following cases:

The same item in a different size.

The same item in a different color.

  • Exchanges cannot be requested for the same size or for one‑size‑fits‑all items.
  • The delivery address for the exchanged product will be the same as the one indicated in the original order.
  • The period to request an exchange is 30 days from receipt of the order.
  • Exchanges will not be accepted for items with zero cost resulting from coupon redemptions, store credits, or guarantees.
  • Promotional products (GWP) cannot be exchanged.
  • The new order with the requested item will only be shipped once the original product has been returned to our facilities and validated.
  • The exchange will not generate additional shipping costs.
  • The estimated delivery time for exchange orders is approximately 10 days from the request. (These timeframes may vary depending on the reception process of the original product and the transport companies’ schedules.)
  • Online exchanges will not be processed for defective items or incidents; these requests will be handled through the usual warranty and repair channels.
  • Exchanges will not be accepted for items of a different price or a different plating from the original product.
  • Only one exchange may be made per item in the original order.
  • Items with discounts applied via coupons or during promotional periods will maintain their original price in the new exchange order.

You can request your exchange here

Online Returns

You can request your return here.

Simply enter your order information and email address. We will send you a confirmation email with detailed instructions and provide you with a return label so you can complete your request.

Return your order in an official UNOde50 store

You may also return your online purchase at any official UNOde50 retail store. Just present your order number and our team will process the return and refund according to your request.

Refunds

Once the package is received at our warehouse or in one of our stores, your refund will be issued using the same payment method used for your purchase. Please note:

  • Refunds may take 7 to 14 business days to appear in your account.
  • Shipping costs from the original order cannot be refunded.
  • Items must be returned in the same condition in which they were delivered, including original instructions, accessories, packaging, and labels.

All returned items will be carefully inspected before the refund is processed.

Care

Our jewelry is handcrafted with various materials that require a particular type of cleaning. In addition, we invite you to visit our stores once a year to help you perform a free professional cleaning. Below you will find some tips to follow depending on the type of piece:

SILVER PLATED PIECES:

Sterling silver can react by darkening when exposed to the air and light, or in certain cases, by the different types of Ph of the skin. To clean these types of pieces we recommend that this is done by using a soft cloth or with a non-abrasive silver cleaner to prevent damage.

GOLD PLATED PIECES:

For the proper cleaning of these pieces, we recommend you use a soft cotton cloth on a regular basis (weekly) to keep the jewel in good condition. In the event that the piece is very dirty the same cloth can be used with warm water and mild soap, and once the process is finished, dry with a soft dry cloth or paper. Care must be taken with leather and the stones or crystals that the piece may have, because these materials may require another type of care.

LEATHER:

Mild soap or a moisturizing cream, unscented and colorant free, can be used to clean the leather parts of your jewelry.

RESINS:

The use of a soft cloth is recommended to enhance the brightness of the beads and counters on your pieces.

CRYSTALS AND GLASS

Use a soft, slightly damp cloth to clean the parts of crystal or glass.

Repairing my piece

In the event that your piece has suffered some kind of damage, you have lost a trinket or you need any type of repair, please go to your nearest store with proof of purchase (purchase ticket, gift ticket or invoice) so that we can handle the repair. Please note that we cannot repair damage resulting from misuse by the customer (see our CARE section to learn more of the correct use of our pieces).

You need to go to the same place where you made your purchase so that its repair can be handled. In the event that you live in a different city or country or you made your purchase online, please contact our customer service (remember that it is mandatory that you have proof of purchase).

Guarantee

All our designs are handmade in Spain and have an extensive guarantee to all countries where this product is distributed. The guarantee is subject to the legal provisions in each country.

The guarantee covers all possible manufacturing defects, but in no case those caused by improper use by the customer (see our CARE SECTION to learn more about the correct use and cleaning of these). To make this guarantee effective, it will be necessary and obligatory to present a proof of purchase (receipt or invoice).We do not offer repairs or accept returns or exchanges for items that are outside the warranty period. The guarantee is subject to the legal provisions in each country.

Warranties authorized distributors

Any issues related to purchases made at independent stores—outside of official UNOde50 stores—must be handled directly with the store where the item was originally purchased.If you have any questions in this regard, you can contact our customer service through our contact form.